SWAP IN MORE WAYS THAN ONE!
Fashion Swap FAQ
What are the swap shop guidelines?
View the guidelines here. In addition to these guidelines since our shop has limited space, our well trained shop representatives might reject items that are very dated which other swapper’s are unlikely to desire.
Can I return items at the swap shop?
You cannot return or exchange items that you swap out from our shop. You can however, re-swap them the next time around provided they pass our quality checks again!
How can I use the existing points in my account without swapping more items?
In order to use your existing points at the store, select the USE EXISTING POINTS registration option and pay a nominal fee.
What happens to the points that remain after you’ve swapped?
Your points are valid to use at the shop for 6 months from the date of the swap they were earned at. Should you to choose to extend these points, you can pay 15 SGD for another 6 month extension.
What happens to rejected items?
Items that are rejected are given back to you at the shop itself. We do not have an option to donate rejected items that are rejected at the shop.
What precautions are being taken due to Covid-19?
In addition to following staff guidelines in accordance to MOH, we are going that extra mile! All swappers are required to mask up, sanitise before they enter and before they try on any clothes. If clothes are tried on, the hangers and clothes will be sanitised and only put back on the racks after airing for 24 hours. Like all firsthand and secondhand experiences, swappers are recommended to wash garments before wearing them.
How long will the pop-up swap shop be around?
We plan to be around for 1 year since we can’t currently serve you with large scale Swap Party Events due to Covid-19.